Customer Service Representative - Onsite

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise: Nice People. Great Service. And that experience begins the moment the phone rings. The Big Task We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role. Key Sub Tasks Convert incoming client requests into booked service appointmentsRespond to client requests via phone, text and email, resolving issues and promoting the brand. Collaborate with field and office teams to create seamless service experiencesParticipate in training to boost booked callsMaintain and update client database with complete and accurate informationMake outbound callsBe available for On-Call duties Who You Are Highly motivated – friendly, composed, and confident on the phoneDetail-oriented, organized, and able to handle multiple prioritiesA problem solver with analytical skillsA great communicator with strong verbal and written communication skillsIT competent: proficient with computer and phone systemsHigh school education or equivalentTwo years’ proven track record in customer service, preferred What We Offer A career with purpose and growth in a respected, family-owned businessA supportive team that takes pride in helping clients and each otherLeadership that values your voice, your time, and your futureA culture where Nice People deliver Great Service – and it starts with you Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses. Comprehensive Benefits Package: Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFMLTime Off: Paid Vacation, Holidays, Parental LeaveFinancial: 401(k) matchGrowth: Tuition reimbursement, career developmentPerks: Product discounts and more Join the team where your voice matters and your work makes a difference. Powered by JazzHR nXy48QLZ98