Customer Service Representative / Office Manager
Fayette Chamber of Commerce (GA) · Tyrone, GA · 2 wk ago
Customer ServiceFull-time
Responsibilities
- Answer inbound calls and respond to customer inquiries about service, maintenance, and installations
- Schedule and dispatch service appointments efficiently to maximize technician routes
- Enter and maintain accurate customer records in our scheduling/dispatch software
- Follow up on completed jobs, service agreements, and membership renewals
- Communicate pricing, financing options, and membership benefits clearly
- Resolve customer concerns promptly and escalate when needed
- Cook up with technicians and office staff to keep the day running smoothly
Qualifications
- A high school diploma or equivalent
- Prior customer service experience (HVAC, trades, or dispatch experience a plus)
- Excellent phone manner and communication skills
- Strong organizational skills and attention to detail
- Comfortable learning scheduling/dispatch software (ServiceTitan experience preferred)
- Ability to stay calm and professional during busy periods
- Dependable, punctual, and team-oriented
What We Offer
Competitive hourly pay based on experience
Paid training
A supportive, family-oriented work environment
Opportunities for growth