Customer Service Representative (Nights)

United Petroleum Transports Job Description Title: Customer Service Representative Department: Customer Service Location: Corporate Reports To: Customer Service Manager FLSA: Non - Exempt Shift: Pay Week $:Sunday - 6PM - 4AMMonday - 6PM - 4AMTuesday - OFFWednesday - 6PM - 4AMThursday - 8PM - 6AMFriday - OFFSaturday - OFFNON - Pay Week:Sunday - OFFMonday - OFFTuesday - 6PM - 4AMWednesday - OFFThursday - 4PM - 2AMFriday - 6PM - 4AMSaturday - 6PM - 4AM Purpose: Embrace, promote and achieve the Vision, Values and Mission of the company, and to assist in meeting the Owner’s plan each year. UPT is committed to the Guiding Principles of the Responsible Care initiative and anticipates that all employees will share our commitment by conducting themselves consistent with those principles to make the industry even safer for our employees and communities. Essential Job Functions: Promote safety first in all actions; attend safety meetings and individual meetings regarding safety issues as required, to achieve the Vision and Mission of the company.Monitor inventories, build loads for customers for delivery by terminals, and prioritize deliveries.Provide coordination, monitoring, and oversight of logistics with other facilities.Maintain constant communication with customers to ensure we are meeting the customer’s expectations.Actively participate in a positive manner to implement, support, monitor, and achieve departmental metrics and goals.Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.Record and maintain data related to loads delivered, such as confirmations, billing, and customer issues.Maintain constant communication with customers to ensure we are meeting the customer’s expectations.Communicate with CSC Manager, Operations Managers (where applicable), and Fleet Managers, as directed. Complete first alert notifications on product service failures.Perform other duties assigned by Customer Service Manager as needed. Qualifications Minimum Qualifications for Consideration: Requires careful attention to detail and an eye for continuous improvement and problem-solvingHigh School Education or equivalent1 year in logistics or 2+ years in customer service Knowledge, Skills and Abilities: Excellent verbal and written communication skillsAbility to prioritize and manage multiple projectsSelf-starter with detail-oriented work habitsAble to maintain confidentialityDisplay professional demeanorExcellent organizational skillsGood interpersonal skills; able to work well with wide range of individualsDemonstrate dependability through good attendance and adherence to timelines and schedulesAbility to type 35 wpmKnowledge of Microsoft Office (Excel, Word, Outlook)Knowledge of basic company employment policies and procedures Physical Requirements: Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.Occasional lifting (up to 20 pounds). Working Conditions: Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.