Customer Service Representative Nights and Weekend

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support
• Team Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
• Help maintain the neatness/cleanliness of the club

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner