Customer Service Representative Needed

About the role

BV Mobile Apps is seeking a Customer Service Representative to help engage with current and potential clients via email and phone. The job will be a contract position. The position is fully remote and the hours are based on the rep's availability.

Responsibilities

• Respond to client emails to help resolve service issues.
• Make phone calls to follow-up with clients that need phone support.
• Troubleshoot common issues.
• Escalate issues that require more technical support.
• Follow-up with clients to check that they're still satisfied with their service.
• Recommend additional features to existing clients by collecting client information and analyzing their needs.
• Maintain a positive, empathetic, and professional attitude toward clients at all times.

Qualifications

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when clients are stressed or upset.
• Problem solving skills
• Basic technical skills (Development experience is not required)
• Previous Customer Service experience is preferred, but not required

If qualified and interested, please send your resume to hr@bvmobileapps.com