Customer Service Representative (Multi Branch Support)
About the role
You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer‑centric attitude and we’ll teach you the rest! We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
Responsibilities
- Provide outstanding customer service both on the phone and in‑person.
- Market for new and continued customer business.
- Prepare and process loans and income tax returns.
Requirements
- Customer service experience.
- Willingness to learn a new industry with paid on‑the‑job training.
- Ability to work in multiple locations within the area.
- Desire for career advancement opportunities.
- Comfort working in an open office environment.
- No prior finance experience required.
Benefits
- Top‑of‑the‑line training with pay increase incentives, including hands‑on and online training.
- Excellent benefits bundle: medical insurance (minimal cost to employee), dental, life insurance, short‑ and long‑term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
- Monthly bonus potential when your team meets branch goals.
- Community service involvement – ongoing contributions to charities, local food banks, educational institutions, and more.
- Growth potential with a clear pathway for career development.
Schedule
This position will also support offices in Oshkosh, Sheboygan, and possibly Manitowoc.