Customer Service Representative - Montrose

About the role

The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by providing exceptional customer service. Responsibilities include receiving and paying out money, accurately keeping records of cash and negotiable instruments, and maintaining a balanced cash drawer.

Responsibilities

• Provide exceptional customer service using available training programs and measurement tools (e.g., Alpine Way/CARE standards)
• Use numerous software applications to accomplish daily tasks with minimal errors
• Maintain a balanced cash drawer and resolve errors and/or discrepancies as they arise
• Buy and sell currency from the vault as necessary, ensuring teller drawer cash limits are not exceeded
• Understand the features and benefits of Alpine Bank consumer and business products and services
• Answer basic customer inquiries and cross-sell when appropriate
• Work effectively in a team-oriented environment
• Follow all bank policies and procedures
• Perform other duties as assigned

Requirements

• Customer service-oriented individual
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Basic mathematical and cash handling skills
• Basic keyboard navigation ability
• Understanding and application of banking compliance regulations
• Proficiency in Microsoft Office products (including Outlook and Word) is preferred
• Bilingual abilities are a plus

Qualifications

• No specific education or formal training required
• Entry-level position requiring little or no banking experience
• Previous cash handling and/or customer service experience preferred

Working Conditions

• Operates in a clerical office setting; uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Prolonged periods of standing in a generally fast-paced environment
• Some evening and weekend hours may be included

Physical Activities

• Standing for long periods of time
• Good eyesight and hand/finger dexterity
• Ability to handle some mental stress when dealing with upset customers
• May spend significant time doing computer work
• Regularly required to talk or hear
• Specific vision abilities required: close vision, distance vision, color vision, and ability to adjust focus
• May have to lift up to 50 pounds
• Repetitive motion likely

Pay

Starting rate of pay is from $17.25 to $22.25 per hour, depending on experience.