Customer Service Representative -Monday - Friday 6am-2:30pm

About the role

To ensure that all customers receive a timely, accurate and customized invoice.

Company Expectations

• Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
• Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
• Attitude: Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.
• Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
• Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
• Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once – OHIO", by completing work correctly the first time.
• Follows directions: Follows all written and verbal instructions provided by management, project leader, etc.
• Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
• Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.

Position Expectations

• Customer Invoicing and Billing:
  • Month end invoicing to be completed within 5 business days of EOM or directed by customer.
  • Speed should never compromise accuracy.
  • Monitor and record external invoice errors on Clerical Error Spreadsheet.
  • Suggest ways to improve the accuracy and efficiencies of invoicing.
  • Ensure invoices are updated accurately with price changes based on contracts or addendums.
  • Process daily invoicing accurately for Value Add and Transportation (if applicable).
  • Process billing according to customer billing procedures.
  • Meet customer based periods by ensuring all billing is complete by set deadline.
  • Keep customer files current.
• Back Up/Main Office Responsibilities:
  • Assist with coverage of Reception desk by answering phones and greeting visitors.
  • Answer phone by the third ringing cycle.
  • Cross-train on other customer invoice processing to provide account coverage when needed.
• Administrative Support:
  • Provide administrative support to management team as needed.
  • Maintain a secure, well organized area free from clutter with information easily accessible to others.
  • Understand the functionality of Warehouse Management System and Transportation Management System.
• Customer Communication:
  • Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

Pay & Schedule

• Pay Rate: $21.00 - $22.50 per hour
• Schedule: Monday - Friday 6am-2:30pm