Customer Service Representative - Modesto Main - 38 Hours

About the role

Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions.

They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively.

Responsibilities

• Proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
• Take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• Efficiently and accurately process customer transactions

Requirements

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team-player who shares ideas and information to streamline operations

Qualifications

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but not required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test

Skills

• Exceptional customer relations
• Effective lobby management
• Personalized service delivery
• Financial product promotion
• Security and internal controls adherence
• Transaction accuracy and efficiency
• Problem resolution
• Team collaboration

Benefits

• Professional development opportunities
• Competitive compensation ($20.00 - $23.00 per hour)
• Flexible scheduling options
• Health insurance benefits
• Employee discounts

Pay

$20.00 - $23.00 per hour (commensurate with experience & qualifications)

Schedule

38 hours per week