Customer Service Representative (MEX Customs - Southbound Experience) (Tuesday to Saturday) (AM Shift)

About the role

Buckland is a customer-focused company established for over 70 years, dedicated to helping companies navigate global trade efficiently. We combine trusted technologies with skilled professionals who know how to leverage these tools effectively. Our services include Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services.

Responsibilities

• Act as a liaison between the company and clients to provide product/services information, answer questions, and resolve any emerging problems with accuracy and efficiency.
• Assist with onboarding and administration of new customers, including setting up accounts in the company system, handling inquiries, and providing solutions.
• Liaise with intercompany departments regarding potential client setups and inquiries.
• Apply for and manage Continuous and Single Transaction Bond activities for the US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor the order fulfillment process until completion.
• Identify and address opportunity areas to meet customer demands.
• Apply skills with Microsoft programs such as Excel, Word, Teams, and Outlook.
• Show meticulous attention to detail by ensuring accuracy and making decisions.
• Drive results in a fast-paced environment, maintaining a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Requirements

• High School Diploma or equivalent.
• CCS Designation (US NB and CND only).
• Minimum 2 years in customs brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management, and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).
• Valid Passport and ability/desire to occasionally travel to other office locations in CAD/USA/MEX.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years in customs brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management, and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).
• Valid Passport and ability/desire to occasionally travel to other office locations in CAD/USA/MEX.

Skills

• Good written and verbal communication skills.
• Microsoft Excel, Word, Teams, and Outlook proficiency.
• Meticulous attention to detail.
• Results-driven in a fast-paced environment.
• Well-organized calendar management.
• Exceptional customer support.

Benefits

• Competitive salary.
• Benefits package.
• Matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development and ongoing learning.
• A chance to be part of a growing organization.

Pay

Details of pay are not specified in the job posting.

Schedule

The shift is AM Shift, Tuesday to Saturday.