Customer Service Representative, Member Care

About the role

The Member Care team is at the forefront of Sidecar Health's business. Their role is crucial: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate individuals to join us and help deliver the best experience in healthcare.

Job Responsibilities

• Handle inbound calls and chat boxes from our members regarding Sidecar Health’s products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Handle issues and complaints where appropriate
• Maintain policies and standard operation procedures

Requirements

• Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
• People-first communicator - you listen with empathy, connect easily, and meet members where they are
• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
• Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans

Education & Experience

• A high school diploma or equivalent required
• A bachelor’s degree preferred
• Bilingual in English and Spanish (preferred)
• Experience in healthcare or insurance (preferred)

Shifts

• Shift 1: Monday–Friday, 10:00am–6:30pm ET
• Shift 2: Monday–Friday, 11:30am–8:00pm ET
• Shift 3: Mon/Tue/Wed 9:30am–6:00pm ET, plus Sat/Sun 9:00am–5:00pm ET

Pay & Benefits

• Competitive hourly wage ($19.00 - 20.00)
• Fully paid Sidecar Health medical, dental, and vision coverage for you and your whole family, on us
• 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Company Commitment

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.