Customer Service Representative, Medical Store

Responsibilities

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in‑depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• On‑call rotation – approximately every other weekend and potentially some weekdays
• Perform other tasks as assigned or necessary

Qualifications

• High school graduate or equivalent
• Excellent customer service skills
• Excellent verbal communication skills, especially over the telephone
• Ability to work with diverse clientele
• Ability to occasionally lift and/or carry objects weighing up to 100 lb
• Ability to sit, stand and walk for extended periods of time
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
• Valid driver’s license

Pay

$19 per hour

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and operates more than 70 branches across Idaho, Montana, Oregon, Nevada, Washington, Utah, and Wyoming. As a family‑ and employee‑owned business, Norco is the nation’s largest independent gas manufacturer/distributor of welding, safety, medical equipment, and supplies. The company is employee‑stock‑owned (ESOP) and lives by the mission “Serving You Better,” prioritizing respect and dignity for customers, suppliers, and employees while fostering rich lives for its workforce and the communities it serves.