Customer Service Representative, Marathon City, WI

Marathon Cheese Corp (MCC) is seeking a friendly and outgoing Customer Service Representative to join our team in Marathon, WI. As a CSR with Marathon Cheese, you will be a front-line ambassador for all MCC customers.

Responsibilities

• Customer order management, including order entry
• External communication with customers; coordinating order changes and reporting missed shipments
• Internal communication with production personnel such as production schedulers and shipping departments at all 4 locations to give customers a smooth experience
• Work closely with Business Development on internal new customer and new item setup processes
• Internal communication of customer discontinuation of items or business as needed
• Prepare internal documents for billing obsolete packaging and customer credits
• Coordinate the communication of customer complaints for investigation and response
• Working in various customer portals for order management
• Any additional duties as assigned
• All employees are responsible for the quality and food safety of our products. All food safety and quality concerns/problems should be brought to the attention of personnel with authority to initiate action.

Requirements

• High school diploma or equivalent required
• Customer service experience and experience working in SAP operating system is preferred

Skills

• High level of written and oral communication skills
• Critical thinking and problem-solving skills
• Basic computation
• Self-starter who can work independently or within a group
• Strong attention to detail
• Accuracy and proficiency in typing and data entry
• Comfortable with troubleshooting
• Ability to interact professionally with customers and co-workers
• Excellent organizational and time management skills; able to prioritize tasks on the fly
• Experience using SAP operating system a plus
• Team player; be ready to jump in where needed during the day and learn all positions to backup for department PTO
• Familiarity with Microsoft products: Outlook, Excel, Word & PowerPoint
• Empathy, patience, and care in every interaction with customers and co-workers

Work Environment

The job functions are performed in office settings requiring normal safety precautions. This is a full-time 40-hour work week and there is seldom any overtime. As Customer Service is an essential department, there may be occasional situations that would require you to work remotely.