Customer Service Representative – Logistics Specialist

About the role

Lane Seven Apparel is a wholesale blank apparel company headquartered in Irwindale, CA, with distribution operations in Gastonia, NC. We are a fast-growing company seeking detail-oriented individuals to join our logistics team.

Key Responsibilities

• Process and manage national and international freight bookings from order entry through final delivery
• Track shipments in real time, proactively identify delays or exceptions, and resolve issues with carriers
• Prepare and review shipping documentation, including bills of lading, commercial invoices, packing slips, and customs paperwork for international shipments
• Cook with and coordinate with carriers and brokers on scheduling, arrival notices, and special handling requests
• Serve as the primary customer contact for order status, shipment inquiries, and resolution of delivery issues
• Maintain accurate records in the company's TMS/ERP systems, including tracking numbers, delivery confirmations, and freight invoices
• Parel with the warehouse and sales teams to ensure orders are picked, packed, and shipped on schedule
• Identify ways to streamline shipping processes
• Perform other logistics and customer service duties as assigned

Requirements

• A high school diploma or equivalent required; an associate's or bachelor's degree in logistics, supply chain, or business is preferred
• 2+ years of experience in logistics or freight coordination in a wholesale, distribution, or manufacturing environment
• 2+ years of experience in customer service in a wholesale, distribution, or manufacturing environment
• 1 year of experience in a call center environment
• Working knowledge of international shipping documentation (commercial invoices, packing lists, customs entries)
• Preferrred proficiency with TMS, ERP, or EDI systems; strong Microsoft Excel skills
• Excellent written and verbal communication skills; bilingual English/Spanish a plus
• Strong organizational skills and the ability to manage multiple shipments and priorities simultaneously
• Comfortable working in a fast-paced, deadline-driven environment

Physical Requirements

• The ability to sit for extended periods while working at a computer and using office equipment such as phones and scanners
• The ability to stand, walk, and move throughout the office and warehouse areas as needed, including time spent on the distribution center floor
• Occasional lifting, carrying, or handling of materials up to approximately 30 pounds may be required, including shipping supplies or product samples
• The role also requires sufficient manual dexterity, visual acuity, and auditory ability to perform essential job functions accurately and efficiently

Work Environment

• The work environment includes office-based logistics coordination and at times, in the warehouse/distribution center
• The employee may be exposed to moderate to loud noise levels typical of a warehouse/distribution setting, including forklift and material handling equipment traffic
• This is a fast-paced environment that requires frequent communication and collaboration with cross-functional teams, including warehouse, customer service, sales, and accounting
• Standard business hours apply, with occasional extended hours or weekend work required during peak seasons or special operational needs