Customer Service Representative - Lenoir City, TN

Hubbell Utility Solutions (HUS) enables the grid to conduct, communicate, and control energy across utility applications. HUS provides critical components for reliable energy transmission and distribution, as well as communications and controls technologies for a smarter, more flexible grid.

About the role

Builds and maintains relationships with customers, acting as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinates technical and commercial requirements, providing support to field sales and customers on product needs. Serves as the first point of contact for customers, ensuring timely and successful delivery of solutions according to customer needs and objectives. Researches and resolves Accounts Receivable issues and investigates return goods discrepancies.

Responsibilities

• Own a set of accounts or territory with the objective of providing outstanding service.
• Review quotation requests promptly, secure competitive feedback, and submit requests to business units with pertinent comments.
• Organize and review bids with non-standard commercial requirements (e.g., terms and conditions, warranty clauses) and recommend modifications.
• Act as a liaison among Engineering, Marketing, Field Sales, and customers regarding product requirements, application questions, and problems.
• Prepare final quotations, including organizing commercial and technical requirements.
• Identify and grow opportunities within the account base and collaborate with sales teams to ensure growth attainment.
• Oversee purchase order reviews to ensure requirements are adequately defined and documented; resolve differences prior to order entry.
• Discuss important quotations, purchase orders, returned goods requests, and other transactions with relevant teams.
• Coordinate resolution to customer complaints, warranty replacements, return goods, and discrepancies.
• Resolve credit and accounts receivable issues.

Requirements

• Ability to travel on business-related trips and move to various locations within the company.
• Ability to communicate effectively and work on a personal computer or related equipment.
• BA/BS in Business or Marketing-related fields preferred, with 2-4 years of customer service experience.

Skills

• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple projects while paying strict attention to detail.

Qualifications

• High School Diploma (required).