Customer Service Representative, LA Department of Revenue

Essential Job Responsibilities and Duties

• Handles customer inquiries which requires knowledge of the tax laws and departmental policies and procedures.
• Conducts detailed analysis of accounts for which returns have been processed, including researching the history on the taxpayer's account to provide accurate information and instructions.
• Reviews original and amended tax returns to ensure changes are in compliance with the current tax laws.
• Corrects returns that are not in compliance and notifies the taxpayer.
• Calculates correct taxes, penalty, interest, and fees due based on applicable knowledge of the specific tax.
• Confers with and educates taxpayers or tax professionals in the use of LDOR filing and payment applications, LDOR's website, use of the proper form(s), applicable tax laws, and departmental policies.
• Corrects records held within LDOR's information system (DELTA) to accurately reflect amounts reported and due.
• In addition, it may require eliminating assessments issued in error, correcting data entry errors, and online entry of returns.
• Completes mandatory training requirements within the established deadlines.
• Regular and timely attendance.

Required Education

• Minimum Qualification - One year of college or business school preferred or equivalent work experience in a business-related curriculum.

Required Experience

• Preferred - One year of call center or customer service experience or in which clerical work was a major duty.
• Familiarity with tax laws or accounting/bookkeeping or banking is a plus, but not required.
• Strong computer skills and typing proficiency required.
• Must be able to type at least 30 words per minute.