Customer Service Representative - Key Accounts

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

Position Summary

The Customer Service Representative serves as the primary point of contact for customers by providing information, resolving inquiries, processing orders, and ensuring a positive customer experience. This position supports sales, operations, and administrative functions by maintaining customer relationships, communicating effectively, and ensuring accurate and timely processing of customer requests.

Essential Duties And Responsibilities

• Customer Support
• Respond to customer inquiries via phone, email, and in-person communication.
• Provide product, service, pricing, and order information.
• Resolve customer concerns, complaints, and service issues professionally and promptly.
• Escalate complex issues to appropriate departments when necessary.
• Maintain positive relationships with customers and vendors.
• Order Processing
• Enter and process customer orders accurately and efficiently.
• Verify order details, pricing, inventory availability, and delivery requirements.
• Cook with production, warehouse, shipping, and sales teams regarding order status.
• Monitor open orders and communicate updates to customers.
• Administrative Support
• Maintain customer records and account information in company systems.
• Generate quotes, invoices, and related documentation as required.
• File and organize customer correspondence and records.
• Assist with data entry and reporting activities.
• Communication & Coordination
• Work closely with sales, operations, production, and accounting teams.
• Communicate customer requirements and expectations to internal departments.
• Follow up on customer requests and ensure timely resolution.
• Support customer retention efforts through excellent service.
• Compliance & Quality
• Follow company policies, procedures, and quality standards.
• Maintain confidentiality of customer and company information.
• Ensure accuracy of all customer-related transactions and documentation.

Daily Responsibilities

• Answer incoming customer calls and emails.
• Process customer orders and inquiries.
• Provide order status updates.
• Enter and update customer information in company systems.
• Cook with internal departments regarding customer needs.
• Maintain accurate records and documentation.

Weekly Responsibilities

• Review open orders and outstanding customer requests.
• Follow up on delayed shipments or unresolved issues.
• Assist with customer account maintenance.
• Participate in team meetings and training sessions.
• Prepare customer service activity reports as required.

Schedule

Day shift
8 hours/day
Monday thru Friday