Customer Service Representative Job

About the Role

Join FYZICAL Addicks Park Ten, the leading physical therapy company in the country, as a Customer Service Representative in Houston, TX. As the first and last person our clients see, you will play a central role in our daily operations, helping patients get back to the lives they love. This is an opportunity to grow your career with a practice leader fully invested in your development, using state-of-the-art technology and innovative treatment plans.

Enjoy working in a supportive team environment with access to unparalleled continuing education opportunities and advancement potential. This role offers the chance to establish yourself and advance your career as part of a top-rated team in an innovative physical therapy facility.

Responsibilities

• Handle patient scheduling, appointments, and manage a multi-phone line system
• Gather and manage new patient data; keep track of all patient referrals
• Disseminate information to patients and act as a liaison between patients and physicians
• Send and log all reports sent to doctors
• Collect all payments and verify insurance coverage
• Collect, open, and distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, address questions from potential or current patients, and act as a patient liaison
• Coordinate evaluations, re-evaluations, appointment reminders, and cancellations
• Collect new patient intake information and track all clinic referrals
• Fax reports to physicians and keep a log of incoming reports
• Verify insurance, track insurance-covered visits, and collect copayments
• Check mail and track Explanation of Benefits sent from mail/fax to the billing company
• Communicate with the office manager and clinicians about scheduling and patient arrival

Requirements

• High school diploma or equivalent (GED certificate)
• Valid driver’s license and reliable transportation
• Excellent communication and multitasking skills; detail-oriented
• Positive attitude, strong work ethic, integrity, and empathy toward patients in pain