Customer Service Representative Job

About the Role

Join FYZICAL, the leading physical therapy company in the country, as a Customer Service Representative in Woodbridge, VA. As the first and last point of contact for our clients, you will play a central role in our daily operations, ensuring a positive experience for patients from entry to exit. This position offers the opportunity to work with a supportive team, utilize state-of-the-art technology, and grow your career in an innovative and non-traditional physical therapy environment.

Responsibilities

• Handle patient scheduling, appointments, and manage a multi-phone line system.
• Gather and manage new patient data, including tracking all patient referrals.
• Disseminate information to patients and act as a liaison between patients and physicians.
• Send and log all reports to doctors; maintain records of incoming reports.
• Collect payments, verify insurance, and track insurance-covered visits.
• Manage mail distribution, including sorting and sending benefits paperwork to billing companies.
• Coordinate evaluations, re-evaluations, appointment reminders, and cancellations.
• Collect new patient intake information and communicate with the office manager and clinicians about scheduling and patient arrivals.
• Take copayments, check mail, and track Explanation of Benefits sent to the billing company.
• Answer phones, address questions from potential or current patients, and ensure smooth communication.

Requirements

• High school diploma or equivalent (GED certificate).
• Valid driver’s license and reliable transportation.
• Strong communication and multitasking skills, with a detail-oriented approach.
• Positive attitude, strong work ethic, integrity, and empathy for patients in pain.