Customer Service Representative - Intermodal Trucking

Location: 116 Dill Road, Suffolk, VA 23434

Full‑time, Monday‑Friday, 8:00 am – 5:00 pm

About the Company

Maritime Delivery Services (MDS) is an intermodal trucking company with four offices in the United States. Founded in 2007, MDS provides safe, reliable service with dedicated staff and business‑oriented independent contractors.

Job Duties

• Work with drivers, assisting and finding solutions
• Set appointments with customers to maximize daily productivity
• General bookkeeping, including updating invoice registers, coding invoices, and tracking charge‑backs to customers, drivers, and terminals
• Input new loads into the system
• Keep dispatch system updated with contact info and shipment delivery instructions
• Provide assistance to external and internal customers regarding inland transportation and company standards
• Measure and report performance of basic intermodal initiatives
• Assist customer service with timely capacity changes and reschedule appointments as needed
• Maintain and update dispatch system in accordance with the Port of Virginia site
• Manage drivers with service issues, ELD issues, and safety concerns
• Compile and process paperwork for quarterly fuel tax reporting

Qualifications

• 1 year experience in intermodal trucking office environment
• Strong data entry skills

Preferred Skills

• Port of Virginia site experience
• General proficiency with office equipment (personal computers, fax, copier, calculator, data entry)
• Strong communication and interpersonal skills
• Team player – interacts effectively with people externally and internally
• Proficiency in Microsoft Word, Excel, and Outlook

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Vacation days
• Paid sick days
• Paid holidays
• Education assistance