Customer Service Representative/Inside Sales Representative, Level 1

Why Work With Us?

• Benefits are effective on day one for all full-time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth Opportunities - there are immense opportunities to grow your career.
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

About the Role

The HVAC CSR/Inside Sales position involves selling the organization’s products and services for prospective and established customers. This includes handling customer needs, finding out their requirements, answering questions, creating solutions, and ensuring a smooth and quick sales process. The role requires knowledge of the organization’s policies, procedures, practices, products, and services. The CSR collaborates with the Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Responsibilities

• Works within well-defined instructions and uses established procedures.
• Works under supervision to perform assigned tasks.
• Provides excellent customer service via walk-ins, phone calls, and emails.
• Executes all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates.
• Generates new and repeat sales by providing product and technical information in a timely manner.
• Edits and maintains records and prepares reports on sales activities.
• Expands knowledge of HVAC products and keeps current with latest trends within the industry.
• Works positively with all levels of management and peers to ensure all areas and departments are kept up to date and are working as an effective team to deliver the highest level of service possible.

Requirements

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word).
• Working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Good phone etiquette and e-mail etiquette.
• Ability to deal with high-volume customer traffic.
• Able to explain fairly technical parts of information clearly.
• Able to effectively & timely communicate via e-mail with customers & accurately input orders.
• Able to establish positive working relationships with internal and external customers and employees.
• Able to use good judgment and strong work ethics and integrity on the job.
• Able to understand and follow procedures, work instructions, and company policies.
• Participates in additional projects/activities to support ongoing business needs.

Qualifications

• High School diploma or GED equivalent, some colleges preferred.

Skills

• Knowledgeable of the organization’s policies, procedures, practices, products, and services.
• Collaborates with the Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word).
• Working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Good phone etiquette and e-mail etiquette.
• Ability to deal with high-volume customer traffic.
• Able to explain fairly technical parts of information clearly.
• Able to effectively & timely communicate via e-mail with customers & accurately input orders.
• Able to establish positive working relationships with internal and external customers and employees.
• Able to use good judgment and strong work ethics and integrity on the job.
• Able to understand and follow procedures, work instructions, and company policies.
• Participates in additional projects/activities to support ongoing business needs.

Pay

TBD (Salary range will be determined during the hiring process.)