Customer Service Representative- Inside sales and scheduling
Ace Handyman Services · Nokomis, FL · 1 mo ago
Customer Service$18–$21/hrFull-time
Benefits
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Key Responsibilities
- Professionally respond to incoming sales calls and follow up with online leads
- Offer accurate job estimates and close the sale over the phone
- Create and maintain our handyman job schedule
- Adjust the schedule as needed
- Conduct follow up calls with customers
- Accurately enter information into our CRM and sales software
- Work closely with our Handyman team to ensure a smooth transition from sales to service delivery
- Work towards and achieve individual and team sales goals
Qualifications and Experience
- Proven track record of success in sales and customer service
- Quick thinker, organized and superb multi-tasking skills
- Excellent communication and interpersonal skills
- Self-motivated with a great attitude and ability to accurately communicate and close services on the phone
- Proficient in Microsoft Office, Teams and multiple software platforms
- Dispatching skills; Service Titan experience a plus!
- Construction knowledge is a plus!
- Valid driver's license and reliable transportation