Customer Service Representative- Inside sales and scheduling

Benefits

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Key Responsibilities

• Professionally respond to incoming sales calls and follow up with online leads
• Offer accurate job estimates and close the sale over the phone
• Create and maintain our handyman job schedule
• Adjust the schedule as needed
• Conduct follow up calls with customers
• Accurately enter information into our CRM and sales software
• Work closely with our Handyman team to ensure a smooth transition from sales to service delivery
• Work towards and achieve individual and team sales goals

Qualifications and Experience

• Proven track record of success in sales and customer service
• Quick thinker, organized and superb multi-tasking skills
• Excellent communication and interpersonal skills
• Self-motivated with a great attitude and ability to accurately communicate and close services on the phone
• Proficient in Microsoft Office, Teams and multiple software platforms
• Dispatching skills; Service Titan experience a plus!
• Construction knowledge is a plus!
• Valid driver's license and reliable transportation

Compensation

Compensation: $18.00 - $21.00 per hour

Build fun and rewarding career with an industry leader!

If you are a driven individual passionate about sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume detailing your qualifications for this position. We look forward to your application and for you to join our team!

(if you already have a resume on Indeed)

Or apply here.

What Makes Ace Handyman Services Unique?

• Craftsmen are empowered and given much more flexibility than others in our industry
• They are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings
• Their work is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects
• There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers
• The safety and well-being of TEAM members is a top priority
• Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer