Customer Service Representative - Industrial Store

Responsibilities

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in‑depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customers
• Process customer orders and accurately input orders into the computer
• Research products needed for customer special applications
• Follow up on customer orders not processed correctly and remedy the situation
• Keep sales literature current and organized
• Maintain an accurate cash till and run daily cash reports
• Answer customer calls and transfer customers when they need service from another department
• Stock shelves when needed
• Communicate with the Purchasing Department regarding any special order needs
• Issue product sales quotes to customers
• Load products into customer vehicles
• Adhere to all established procedures, policies, and safety rules
• Perform other tasks as assigned or needed

Qualifications

• High school graduate or equivalent
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to perform multiple tasks
• Good working knowledge of all industrial products and gases
• Ability to frequently lift up to 50 lb
• Ability to occasionally lift up to 100 lb
• Ability to sit, stand, and walk for extended periods of time
• Ability to accurately enter data into a computer and quickly learn required software applications

Pay

Wage $20‑$24 per hour, depending on experience.

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and operates more than 70 branches across Idaho, Montana, Oregon, Nevada, Washington, Utah, and Wyoming. As a family‑ and employee‑owned business, Norco is the nation’s largest independent gas manufacturer/distributor of welding, safety, medical equipment, and supplies. The company offers employee stock ownership (ESOP) and is guided by the mission “Serving You Better,” emphasizing respect, dignity, and community involvement for employees, customers, and suppliers.