Customer Service Representative - Industrial Logistics Group

Position Overview

Industrial Logistics Group is a temperature-controlled warehousing and logistics provider seeking a Customer Service Representative to support daily operations. This role serves as a key point of contact for customers and drivers, ensuring efficient coordination of inbound and outbound shipments while maintaining high service standards.

Key Responsibilities

• Greet and process incoming truck drivers, ensuring timely check-in and dock flow
• Coordinate and schedule inbound and outbound shipments, including pickups and deliveries
• Respond promptly to customer inquiries via phone and email
• Provide accurate updates regarding shipment status, scheduling changes, and order details
• Maintain detailed and accurate records, including driver logs, shipment documentation, and customer communications
• Collaborate with warehouse personnel to ensure accurate and on-time order fulfillment
• Address routine issues, escalate concerns as needed, and contribute to smooth daily operations

Qualifications

• Strong interpersonal skills with the ability to communicate professionally and effectively
• Ability to manage multiple priorities in a fast-paced environment
• Dependable with a strong sense of accountability and follow-through
• Proficient in phone, email, and basic digital communication tools
• Basic computer skills, including data entry and record management
• High school diploma or equivalent required

Preferred Qualifications

• Experience in warehousing, logistics, or transportation environments
• Familiarity with driver check-in procedures and dock operations
• Experience with scheduling systems or warehouse management software (WMS)

Compensation & Benefits

• Competitive compensation package
• 401(K), Medical, dental, and vision benefits eligibility after 90 days
• Paid time off and company-paid holidays

Note

All employment offers are contingent upon the successful completion of a background check, which includes a seven-year lookback, and a drug screening. These screenings will occur after the offer is accepted. Industrial Logistics Group provides equal employment opportunities. Discrimination of any type will not be tolerated. Industrial Logistics Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.