Customer Service Representative II - Mortgage Origination/Servicing

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. Let's parse the posting. Content: - Strongbridge LLC seeking full-time Customer Service Representatives / Mortgage Professionals to work in person, in our call center. - Representatives play important role in mortgage industry and engage with lenders, banking/mortgage institutions and consumers to answer questions and provide important information about HUD FHA and reverse mortgages. - Potential candidates MUST be able to pass a standard background AND CREDIT check WITH drug screen. - This is a full-time opportunity with a shift of 10am - 6:30pm. - This position is covered under the Service Contract Act (SCA) and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. - This position is eligible for paid vacation, sick leave, and holidays. - Customer Service Representative Basic Qualifications - Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and /or other government-backed loans (FHA, USDA, VA) - Two - four years of college or equivalent work experience - Strong interpersonal and customer service skills - Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools - Effective written and verbal communication - Ability to analyze and solve problems - Ability to manage time effectively - Ability to type 35 words per minute - The ability to work an 8-hour shift, Monday through Friday between 8am to 8pm Eastern Time, based on business needs - Headquartered in Sterling, Va., Strongbridge is a Federal Government service provider. - Strongbridge has extensive experience and knowledge in systems engineering, IT services, strategic communications and program support. - Strongbridge is financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect. - What Sets Strongbridge Apart - Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. - Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. - Strongbridge has a proven record of customer satisfaction that provides assurance to our customers of future high performance. - Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts. - Strongbridge is committed to hiring and retaining a qualified workforce. - All employment decisions are based on business needs, job requirements, and individual qualifications. - Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. - Strongbridge also maintains a drug-free workplace. We need to extract sections. We need to avoid boilerplate like EEO statements? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO statement (Applicants will be considered without regard...). Also remove drug-free workplace? Might be considered boilerplate? It's a statement about drug-free workplace; maybe keep? The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Drug-free workplace is not EEO but could be considered legal boilerplate. Safer to remove? It says "Strongbridge also maintains a drug-free workplace." That's a statement about policy; could be considered boilerplate but maybe keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". Drug-free workplace is legal. I'd remove it. Also remove duplicated lines. Now decide sections. We have: - About the role: description of role, responsibilities, maybe location, shift, SCA, etc. - Responsibilities: maybe list of duties: engage with lenders, answer questions, provide info about HUD FHA and reverse mortgages. - Requirements: background check, credit check, drug screen, maybe shift availability. - Qualifications: the basic qualifications list (experience, education, skills). Could be separate sections: Qualifications, Skills. - Skills: list of skills (interpersonal, PC, communication, problem solving, time management, typing speed). - Benefits: paid vacation, sick leave, holidays, comprehensive benefits package (paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts). Also mention minimum Health and Welfare benefit under SCA. - Pay: mention subject to minimum wage requirements (SCA). No specific pay figure. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states "subject to minimum wage requirements as well as the minimum Health and Welfare benefit." That's about pay (minimum wage). So we can include Pay section with that info. - Schedule: shift of 10am - 6:30pm, also ability to work 8-hour shift Monday-Friday between 8am to 8pm Eastern Time based on business needs. So we have schedule info. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. We must not include Job ID etc. We must preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

Strongbridge LLC is seeking full-time Customer Service Representatives / Mortgage Professionals to work in person in our call center. Representatives engage with lenders, banking/mortgage institutions and consumers to answer questions and provide important information about HUD FHA and reverse mortgages. The position is headquartered in Sterling, VA and is covered under the Service Contract Act (SCA).

Responsibilities

• Engage with lenders, banking/mortgage institutions and consumers.
• Answer questions and provide information about HUD FHA and reverse mortgages.

Requirements

• Must pass a standard background check, credit check, and drug screen.
• Full-time availability for shift 10am‑6:30pm.
• Ability to work an 8‑hour shift, Monday‑Friday between 8am‑8pm Eastern Time based on business needs.

Qualifications

• Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience; OR at least three years of loan origination experience working with conventional loans and/or other government‑backed loans (FHA, USDA, VA).
• Two to four years of college or equivalent work experience.

Skills

• Strong interpersonal and customer service skills.
• Basic PC skills (including MS Office) and ability to navigate a CRM application, related websites and support tools.
• Effective written and verbal communication.
• Ability to analyze and solve problems.
• Ability to manage time effectively.
• Ability to type 35 words per minute.

Benefits

• Eligible for paid vacation, sick leave, and holidays.
• Comprehensive benefits package for full‑time employees: paid time off, paid holidays, 401k with company match, health/dental/life insurance, short‑ and long‑term disability, flexible spending accounts.
• Minimum Health and Welfare benefit as required by the Service Contract Act.

Pay

Position is subject to minimum wage requirements under the Service Contract Act.

Schedule

Full‑time shift: 10am‑6:30pm. Must be able to work an 8‑hour shift, Monday‑Friday between 8am‑8pm Eastern Time based on business needs.

We need to ensure we didn't include any boilerplate like EEO statement. We removed that. Also removed "Strongbridge is financially secure..." etc? That's substantive about company; maybe we could include in About the role or a separate section like "About the company". But we only have allowed headings list; we could incorporate company info in About the role. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to those? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings; we can add other headings if needed? It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could also add other headings like "About the company" but maybe better to stick to those. We can incorporate company details in About the role. We must not repeat job title as heading. We didn't. We must not put Job ID/requisition numbers as headings. None. We must preserve ALL substantive information. Did we miss any? Let's check original text for any other details: - "Strongbridge LLC, is seeking full-time Customer Service Representatives / Mortgage Professionals to work in person, in our call center." covered. - "Our representatives play an important role in the mortgage industry and engage with lenders, banking/mortgage institutions and consumers to answer questions and provide important information about HUD FHA and reverse mortgages." covered. - "Potential candidates MUST be able to pass a standard background AND CREDIT check WITH drug screen." covered. - "This is a full-time opportunity with a shift of 10am - 6:30pm." covered. - "This position is covered under the Service Contract Act (SCA) and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit." covered in Benefits and Pay. - "This position is eligible for paid vacation, sick leave, and holidays." covered. - "Customer Service Representative Basic Qualifications" then list. We covered qualifications and skills. - "Headquartered in Sterling, Va., Strongbridge is a Federal Government service provider." covered in About the role. - "Strongbridge has extensive experience and knowledge in systems engineering, IT services, strategic communications and program support." This is substantive about company; we haven't included. Should we include? It's about the company; maybe we can add to About the role. - "Strongbridge is financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect." Also company info. - "What Sets Strongbridge Apart" bullet points: robust and agile small business led by seasoned government contracting executives with quality processes and management controls of a large business. Program management processes based on industry best practices, certified by external auditors, ensuring low performance risk. Proven record of customer satisfaction that provides assurance to customers of future high performance. This is also company info. - "Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts." covered. - "Strong