CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)
The Marco Company · Fort Worth, TX · 2 mo ago
Customer Service$20–$25/hrFull-time
What You’ll Own
- Manage the full order lifecycle from PO to delivery
- Enter orders accurately (pricing, lead times, item details)
- Serve as the primary customer contact and resolve issues
- Prepare quotes and freight estimates
- Possess strong collaboration with sales and operations to drive outcomes
- Maintain CRM updates and accurate customer records
What You Bring
- 5+ years of customer service experience
- B2B experience, preferably at a manufacturing company
- Strong organizational skills and attention to detail
- Excellent communication and an ownership mindset
- Proficiency in Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred)
- Strong business references that speak to reliability, ownership, and performance
Benefits
- Competitive hourly pay
- Performance-based growth
- PTO, health, dental, and vision
- 401(k) with company match
- Overtime opportunities
Pay
$20–$25/hour (based on experience, performance & attitude)
Schedule
Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band
Company Information
Marco Company is an Equal Employment Opportunity (EEO) employer.