Representative, Customer Service II

About the role

Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.

What you'll do

• Monitor customer reporting; communicate critical issues
• Research and respond to customer inquiries
• Maintain customer files to ensure up to date information
• Manage customer requests for assistance, information, and issue resolution
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met
• Maintain regular communication with decision makers within customer organizations
• Train customers on various business applications to maximize company value to the organization
• Analyze and respond to various customer requests involving store level and group level information
• Respond to various customer requests and needs
• Answer inquiries by phone, email, and internet response
• Perform other duties as needed or assigned by supervisor

Qualifications

• High School Diploma or GED
• 2 or more years of customer service experience
• Ability to type 45 wpm and perform 10-key by touch
• Strong verbal and written communication skills, and organization and planning skills
• Knowledge and experience with all Microsoft office applications
• Ability to prioritize pending tasks in a logical manner
• Ability to learn quickly, retain information and meet deadlines
• Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely, including understanding work instructions, safety protocols, and communications essential to the role

Preferred qualities

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Benefits

• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days
• 401(k) Profit Sharing Plan after 90 days
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more