Customer Service Representative II-Auto Parts Industry

Responsibilities

• Answer inbound customer service and sales calls professionally and efficiently.
• Make outbound calls to support customer relationships, sales growth, and issue resolution.
• Respond to customer inquiries through web, email, and telephone communication.
• Respond to emails from truck and traditional customers in a timely and professional manner.
• Provide ongoing phone support to truck and traditional customers throughout the shift.
• Identify and locate correct automotive parts using catalog systems and automotive knowledge.
• Process customer orders, quotes, returns, and inquiries accurately and efficiently.
• Provide professional customer service and strive for one-call resolution whenever possible.
• Establish and grow relationships with existing customers through excellent service and increased sales opportunities.
• Demonstrate strong customer service skills and maintain positive interactions with customers.
• Communicate effectively and collaborate with other departments and locations to meet customer needs.
• Report issues or concerns to management and work effectively as part of a team.
• Maintain productivity standards as outlined by management.
• Handle company equipment responsibly and appropriately.
• Keep the work area clean, organized, and professional.
• Follow all company safety policies and procedures.
• Perform additional duties as assigned by management.

Qualifications

• Previous customer service experience required; automotive industry experience preferred.
• Strong knowledge of automotive parts and repair processes.
• Experience Using Automotive Catalog Systems Preferred.
• Proficient in a Windows-based software environment.
• Professional and courteous phone etiquette.
• Excellent written and verbal communication skills.
• Strong ability to resolve issues and handle customer concerns effectively.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills, including empathy, active listening, and teamwork.
• Ability to provide accurate and efficient customer support while meeting productivity expectations.

Physical Requirements

• Occasionally lift and/or move up to twenty (20) pounds unassisted.
• Occasionally lift and/or move up to fifty (50) pounds unassisted.
• Regularly required to read, talk, listen, sit, and stand.
• Occasionally required to walk, bend at waist and knees, use hands and reach with arms.

Team Benefits

• Paid Time Off
• Health Benefits
• Employee Purchase Program
• Weekly pay
• 401K
• Advancement Opportunities