Customer Service Representative II

About the role

The Customer Service Representative II role is a detail-oriented, customer-focused position responsible for supporting end-to-end service operations, including order management, shipping coordination, sales support, and administrative assistance related to government contracts. This role operates in a fast-paced environment, requires effective communication across multiple departments, and plays a key part in maintaining strong, ongoing customer relationships.

Responsibilities

• Serve as the primary contact for customer inquiries, quotes, sales orders, and shipment updates.
• Process customer orders and maintain accurate account and order records.
• Coordinate with production, logistics, sales, and accounting teams to ensure timely delivery and customer satisfaction.
• Resolve customer complaints and provide timely follow-up and corrective action.
• Prepare quotes, freight quotes, shipping documents, certifications, and related paperwork.
• Support government contracts administration including bid portals, reporting, compliance tracking, invoices, and documentation.
• Maintain sample requests and assist with sample room organization and processes.
• Create daily and weekly sales reports and assist with internal reporting analysis.

Requirements

• 3–5+ years of customer service experience preferred.
• Detail-oriented with strong problem-solving abilities.

Skills

• Strong communication, organization, and multitasking skills.
• Proficiency in Microsoft Office, especially Excel and Word.

Qualifications

• Shipping, logistics, ERP, or government contract experience is a plus.
• Experience with international shipping requirements a plus.

Pay

$26/hr - $31/hr

Schedule

8:30am to 5pm Monday to Friday.