Customer Service Representative II
About the role
Do you enjoy helping customers and solving problems? We are actively seeking a talented Customer Service Representative to join us in Denver! As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines. Bron Tapes is the premier producer, distributor, and converter of pressure sensitive tapes, adhesives, and innovative solutions in North America. We pledge to provide our customers with exceptional service and quality products at competitive prices. Founded in Denver, CO in 1977, we celebrate 45 years of success and have 10 locations across the country, continuing to grow.
Responsibilities
- Order entry and management; Ability to interact and effectively manage various types of customer portals for order management
- Inventory management; efficiently locate available inventory, including similar sizes or colors if exact matches are unavailable. Communicate inventory issues to appropriate personnel
- Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
- Communicating with customers via phone and email in a professional manner
- Maintaining close and effective communication with co-workers in sales, office, and warehouse
- Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents.
- Support local and company-wide sales goals
- Basic understanding of the estimating process to