Customer Service Representative I - PT - Airport

Summary

Responsible for variety of duties that contribute to the overall success of the fixed base operations (FBO) with the focus on providing excellent customer service and a welcoming environment. Responds to customer inquiries on the phone and in person providing airport information. Works closely with FBO team to ensure service needs are met.

Essential Duties And Responsibilities

• Professionally greets all customers and visitors
• Guides customers within the airport for services
• Records customer information and preferences into the computer system
• Increases customer satisfaction by responding promptly to requests
• Prepares for incoming aircraft; ensures customer requests are fulfilled, and necessary staff is available upon plane arrival
• Receives fuel order requests and coordinates with the line service team to fulfil order
• Prepares invoices for services rendered through the X1FBO system to customers, pilots, and transients
• Communicates clearly over radio, in person, and over the phone
• Maintains neat work area at the customer service desk, the lobby, Pilot's Lounge, and FBO amenities
• Drives as needed during special events
• Adheres to attendance policy; ensures punctuality for assigned shift
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• One year of customer service experience in an airport environment or related customer service industry
• Pass an onsite airport driver's test for driving in an Airport Operations Area

Certificates, Licenses, Registration

• Valid Driver License

Schedule

Rotating schedule to include weekdays, evenings, and weekends.