Customer Experience Representative - Bloomington Airport

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. The National/Alamo brand has an exciting opportunity for a full‑time Customer Experience Representative (CXR) at the Bloomington Airport location (3201 Cira Drive, Bloomington, IL 61704). The role provides superior, friendly, and efficient transactions, offers company‑approved services and products, and facilitates the rental process through verification and documentation of driver information.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
• Offer directions, maps, local area information, and appropriate service details to customers.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous assignments.
• Assist in assessing the condition of rentals upon return.
• Notify management of any known customer or vehicle problems and required vehicle maintenance.
• Continuously build knowledge and skills through on‑the‑job training, company‑sponsored classroom training, and self‑assessment.
• Maintain regular attendance and punctuality.
• Perform miscellaneous and backup job‑related duties as assigned.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without requiring sponsorship now or in the future.
• High School Diploma or G.E.D. required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than two moving violations and/or at‑fault accidents on the driving record in the past three years.
• No drug or alcohol‑related convictions on the driving record in the past five years.

Pay

$17 per hour

Schedule

Sunday – Thursday: 2:00 pm – 10:30 pm

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development