Customer Service Representative I (Intern)

Essential Job Duties

• Monitor accuracy of receipts against purchase orders
• Aid in resolving invoicing issues and critical issues with customers or suppliers
• Gain general working knowledge of D365 skills for account setup
• Work closely with a cross-functional team including Operations, Engineering, Purchasing, Accounting, and Logistics/Materials teams, serving as a liaison with internal and external customers to ensure tracking, reporting, and expected product delivery aligns with Operations and business goals
• Develop metrics to track sales, analyze financial impacts of sales changes, targets, and annual sales volume
• Coordinate, handle, and follow up on customer inquiries, process purchase orders, provide quotes, guarantee returns, understand pricing costs by product, and promote selling prices that maximize profits
• Report all sales activities to assigned customers to track sales against targets, customer purchasing activity, customer growth potential, customer contracts, record keeping, follow-up on observations, and escalate matters as necessary
• Support continuous improvement efforts to enhance customer satisfaction and operational excellence

Skills & Abilities

• Leadership: Engage a diverse team, provide clear instructions, be a team player, have excellent organizational skills, excellent cross-functional collaboration skills, and high attention to detail
• Passion: Demonstrate genuine passion about organizational development and building relationships
• Customer Focus: Understand who your customer is and their needs, manage multiple priorities in a fast-paced work environment, and utilize time management
• Vision and Purpose: Believe in the vision for the organization and enable others to individually believe the vision
• Communication: Excellent communication skills, both written and verbal, strong analytical and problem-solving skills
• Technology: Proficient in MS Office Suite (Excel, PowerPoint, Word, and Outlook)

Experience & Education

• Experience: 1-2 years data entry experience, experience with customer support in person or by phone, ability to multi-task, prioritize, and strong attention to detail and accuracy, 1-2 years working with D365
• Education: High School Diploma or GED required; Associate degree or Bachelor degree preferred

The Heico Companies offer a competitive and comprehensive benefits package that includes:

• Multiple health plan options through Blue Cross Blue Shield of Illinois, Health Savings Account (with company match) or Flexible Spending Accounts, depending on selected health care plan
• Two Dental plan options through Blue Cross Blue Shield of Illinois
• Vision plan through VSP
• Paid-time Off (vacation and 11 paid holidays)
• 401k plan with company match
• Life/AD&D insurances (both company-paid and additional voluntary options)
• Sick leave, Short-term Disability and Long-term Disability plans (company-paid)
• Employee Assistance Program (EAP, company-paid)
• Three Aflac plans
• Pet insurance plans
• Legal insurance
• Identity & Fraud Protection Plan