Customer Service Representative I (M-F 6:00am to 2:30pm)

About the role

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. If you want to work in an entrepreneurial and dynamic environment with a chance to make an impact, develop lasting relationships with great people, and have the opportunity to build a satisfying career, we offer competitive compensation and benefits packages for our Team Members.

Responsibilities

• Schedule customer delivery appointments and/or customer pickup appointments (50%)
• Opportunity to advocate for the customer by resolving and assisting with inquiries and concerns (25%)
• Track customer delivery appointments and/or customer pickup appointments (25%)
• Assigned low volume accounts for management
• Acts as an advocate for the customer with a balanced and objective approach
• Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon
• Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts
• Awareness of all SKU’s in the customer portfolio and sourcing options for all items
• Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions
• Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior
• Maintains a compliant Open Order Report
• Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge
• Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and Operations
• Monthly/Quarterly Customer Updates and Presentations
• Responsible for interdepartmental cross training and understanding the supply chain process
• Consistent punctuality and attendance is an essential function of the job

Requirements

• Minimum Qualifications: 0 years – Experience in Field or similar manufacturing environment
• 0 years – Experience in Position