Customer Service Representative I, II, III - Recreation - Recreation Center

About the Role

Under general supervision, this position is responsible for providing excellent customer service to members, guests, and program participants. It serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.

Responsibilities

• Greet all visitors in a friendly and professional manner and provide assistance with facility programs, services, and policies.
• Manage member check-ins, verify members, and process guest passes.
• Handle program registrations, class sign-ups, and use the center’s software system.
• Answer phones, respond to inquiries, and direct calls to appropriate staff.
• Process payments for memberships and program fees, issue receipts, and maintain accurate cash handling procedures.
• Maintain a clean and organized front desk and lobby area, and keep forms and informational materials stocked.
• Assist with distributing equipment and tracking its return.
• Monitor facility usage and enforce rules to ensure safety and proper conduct.
• Provide support during special events, activities, and peak traffic times.
• Report maintenance or safety concerns to supervisors immediately.
• Perform general clerical tasks including filing, data entry, copying, and preparing documents.

Requirements

• Ability to work flexible hours including mornings, nights, and weekends.
• Ability to travel to other work locations.
• Work environment includes the possibility of working outdoors in extreme heat and cold.
• Valid Texas driver’s license, ability to obtain one within ninety (90) days, or a military waiver.

Qualifications

Customer Service Representative I:

• One (1) year of experience in customer service or front desk operations, preferably in a recreation, fitness, or community center setting.
• High school diploma or GED.

Customer Service Representative II:

• Three (3) years of previous customer service experience.

Customer Service Representative III:

• Three (3) years of experience as a City of Abilene Customer Service Representative II.

Skills

• Knowledge of customer service principles, recreation center programs, cash handling procedures, and facility rules.
• Skill in offering courteous and professional customer service, handling cash transactions, and resolving customer concerns.
• Ability to communicate clearly, operate a multi-line phone system, use computers and recreation management software, multitask, and work independently or as part of a team.

Pay

Hourly rate: $16.17 USD (minimum) to $23.14 USD (maximum)

Posted Tuesday, September 29, 2026 at 6:00 AM

Job Family: Customer Service Representative - Recreation

Job Function: 6. NATURAL RESOURCES AND PARKS AND RECREATION

Location: Parks & Recreation, 633 Walnut, Abilene, Texas, United States of America