Customer Service Representative I-Distribution Center

Responsibilities

• Answering, screening, and directing telephone calls to the appropriate person; resolving calls (orders, quotes, etc.)
• Using hand tools to assist or complete product modifications such as glazing, section width changes, insulating, etc.; operating fork truck
• Responding to customer requests for order tracking, order expediting, and product availability
• Performing order entry at sales invoicing level and for product requests from supply plants
• Notifying customers of potential backorders, credit issues, order availability, and other order‑related information
• Acting as liaison between sales center and plant departments; gathering necessary information and responding appropriately
• Processing all necessary paperwork for daily sales center operations as required
• Performing delivery responsibilities as required, including driver qualification (valid license); assisting in unloading and loading vendor and customer vehicles
• Monitoring completion of daily customer LTL shipments including UPS
• Assisting the GM and AGM with inventory controls: cycle counts, daily inventory review, scrap processing, loss prevention
• Performing other duties as assigned

Qualifications

• 1‑3 years of customer service experience; door industry experience preferred
• Attention to detail and problem‑solving ability
• Excellent telephone, written, and verbal communication skills when interfacing with all levels of staff and customers
• Working knowledge of PCs and related software (MS Word, Excel, Access, Lotus Notes, etc.)
• Basic math skills required
• Willingness to learn product and processes
• Education: High School Diploma or GED

Physical / Work Environment Requirements

• Ability to stand for long periods of time in a non‑climate controlled environment
• Ability to lift up to 50 pounds