Customer Service Representative I, Cyber & Data Resilience

About Our Client:The organization operates within the risk and financial advisory industry, addressing complex business challenges through sharp analytical skills and advanced technology. It emphasizes diversity and collaboration to create a supportive work environment. The Cyber Risk team manages over 2,000 cases annually, including high-profile matters worldwide. It offers global, end-to-end cyber risk management services that protect clients’ data, people, operations, and reputation, with extensive experience in breach notification and identity theft response impacting millions. About the Opportunity:The CUSTOMER SERVICE REPRESENTATIVE I, CYBER & DATA RESILIENCE role focuses on providing Tier 1 customer support within the breach notification and identity theft practice. The position involves handling inbound calls and emails from consumers and program administrators, delivering accurate product and service information, and supporting online users. This role is essential for maintaining client satisfaction and supporting the organization’s cyber resilience efforts. Responsibilities:Answer inbound phone calls and emails in a contact center environmentProvide accurate information about the company’s products, services, and delivery systemsDeliver professional and courteous customer serviceMaintain confidentiality according to procedures and standardsRespond promptly to client and consumer issuesWork effectively both independently and as part of a teamPrepare for and pass the Fair Credit Reporting Act certification exam with provided study resourcesPerform administrative tasks as neededAdhere to company procedures and standards in all duties Requirements:Minimum two years of customer service experience preferredAt least one year of call center experience preferredHigh school diploma required; bachelor's degree preferredFlexibility to work 40 hours per week, primarily 10:30 a.m. to 7 p.m., with additional hours as neededProficiency with MS Office (Word, Excel, PowerPoint)Strong interpersonal and communication skills, including written and verbalAbility to sit for extended periods near a computer screenWillingness to provide on-call after-hours phone support if requiredExperience working with diverse teams Pay Range and Compensation Package:Competitive pay starting at $15 per hour plus differential for bilingual agents (Spanish, German, French) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.