Customer Service Representative I

About the role

Join our life‑saving mission! Become part of a fast‑growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Responsibilities

• Carefully load, secure, and transport life‑saving medical equipment and supplies to support clinicians in healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Qualifications

• High School Graduate or equivalent.
• Valid driver’s license and good driving record for the past 3 years.
• Ability to provide excellent customer service to professionals in the healthcare industry.
• Ability to use the company portal daily to manage equipment maintenance orders and deliveries.
• Ability to work multiple shifts, including on‑call as needed.
• Able to read and write in English and perform math calculations.
• Able to work unsupervised.
• Excellent communication skills.
• Lift up to 75 lb and push/pull up to 150 lb.
• Ability to pass a DOT certification/physical.