Customer Service Representative I

About the role

As a Customer Service Representative I (CSR I), you will engage with travelers in a professional and friendly manner to provide information about ground transportation options at airports or city locations.

Responsibilities

• Welcome travelers with a smile and answer questions about transportation networks.
• Direct travelers to staging zones for their preferred transportation modes.
• Use handheld devices for communication, logging, and researching transportation info.
• Collaborate with airport personnel, law enforcement, and drivers to ensure policies are followed.
• Provide clear directions, assist with parking and pick-up instructions, and report security or maintenance issues.
• Maintain cleanliness of surrounding areas and promote teamwork during busy periods.
• Offer exceptional customer service by assisting customers proactively.
• Report equipment malfunctions and ensure safety and efficiency in operations.

Qualifications and Skills

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work in various weather conditions.
• Passion for logistics and helping people.

Benefits

We offer opportunities for growth and benefits such as paid leave, holidays, and discounts. We are an inclusive employer providing reasonable accommodations for individuals with disabilities and are committed to respectful, courteous, and community-oriented service.