Customer Service Representative

What You'll Do

• Customer & Account Support
  • Support assigned customer accounts and sales territories with day-to-day customer service needs.
  • Respond to customer and sales representative inquiries with timely and accurate communication.
  • Build relationships with customers, sales reps, and internal partners.
  • Aid with order entry, maintenance, and order updates.
  • Learn and support EDI customer processes.
  • Aid with customer order holds, returns, and credit requests.
  • Maintain order status and escalate issues when needed.
  • Partner with CSR II and Senior CSR team members on complex order challenges.
• Order Management Development
  • Assist with order entry, maintenance, and order updates.
  • Learn and support EDI customer processes.
  • Aid with customer order holds, returns, and credit requests.
  • Maintain order status and escalate issues when needed.
  • Partner with CSR II and Senior CSR team members on complex order challenges.
• Cross-Functional Partnership
  • Collaborate with Sales, Distribution, Finance, AR, and Operations teams.
  • Aid with troubleshooting shipment delays, pricing questions, and order issues.
  • Develop knowledge of Dakine products, sales programs, and customer processes.
  • Process and team support.
    • Maintain accurate customer and order documentation.
    • Support reporting and process improvement initiatives.
    • Aid with warranty support and consumer inquiries as needed.
  • Participate in team meetings, training, and development activities.

What to Bring

• 1+ years of customer service, sales support, or related experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Willingness to learn ERP systems, order management, and EDI processes.
• Team-oriented mindset with a desire to grow within Customer Service.

What We Offer

• Competitive salary (we leverage market data) + benefits (medical, dental, vision, 401k match, life insurance, pet insurance).
• Company gym with access to personal trainer.
• Paid Parental Leave.
• 13 company holidays.
• Professional development workshops.
• Employee product discounts on selected brands.