Customer Care Representative I

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. Alternate locations may be considered if candidates reside within a commuting distance from an office. Candidates must be within a reasonable commuting distance from the posting location(s) to be considered for employment, unless accommodation is required by law.

Schedule

Training will be on-site for 10 weeks. Candidates must be within a commutable distance from Norfolk, Las Vegas, St Louis, Winston Salem, or Atlanta. After training, you will be assigned an 8.5-hour shift, Monday through Friday, between 8 AM and 8 PM Eastern—please adjust for your time zone.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities, and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls/emails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering, and troubleshooting.
• Outbound calls are conducted in the ZipDrug business area.
• Successfully completes the required basic training and performs basic job functions with help from co-workers, specialists, and managers on non-basic issues.
• Must pass the appropriate pre-employment test battery.

Requirements

• Requires a high school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Skills

For URAC accredited areas, the following professional competencies apply:

• Strong oral, written, and interpersonal communication skills.
• Problem-solving skills.
• Facilitation skills.
• Analytical skills.

Pay

For candidates working in person or virtually in Nevada or Virginia, the salary range for this specific position is $16.08/hr to $25.33/hr. The salary offered is based on a number of legitimate, non-discriminatory factors set by the Company, including geographic location, work experience, education, and skill level.

Benefits

• Comprehensive benefits package (medical, dental, vision, short and long-term disability).
• 401(k) contribution with company match.
• Stock purchase plan.
• Life insurance.
• Paid holidays and Paid Time Off (PTO).
• Incentive and recognition programs.
• Wellness programs and financial education resources.

About the Company

Elevance Health is a health company dedicated to improving lives and communities—and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health, we are creating a culture designed to advance our strategy and lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture, driving shared success for our consumers, associates, communities, and business.

Elevance Health operates in a Hybrid Workforce Strategy. Associates are required to work at an Elevance Health location at least once per week, with specific requirements discussed during the hiring process.