Customer Service Representative I

Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 75 years of success . We have 21 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 45th most successful private company on Deloitte’s 2023 Wisconsin 75 and has also been recognized through BizTimes’ Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin. Customer Service Representative I Summary Full-time | Monday-Friday 8:00 am -4:30 pm The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues. Customer Service Representative I Benefits Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance Two weeks’ paid time off your first year, paid holidays and paid leave program Internal advancement opportunity Up-to-date technology and operations equipment New-hire and on-going training opportunities Regular Employee Appreciation events Employee pricing program on RJ Schinner sold products ½ off RJ Schinner Apparel, and much more! Customer Service Representative Qualifications 1-3 years of effective customer support experienceStrong phone skillsDynamic active listening skillsImpassioned customer satisfaction focusSolid ability to effectively adapt and respond to different types of situationsProven ability to prioritize and manage time efficientlyHigh level of attention to detail Customer Service Representative I Duties Builds sustainable relationships of trust through open and interactive communicationMeets call handling and order entry quotasHandles complaints, provide appropriate solutions and alternatives Keeps records and track the pricing for customers Communicates with Warehouse Managers on late, large and/or add on of ordersWorks closely with other Customer Service Reps to encourage a teamwork environmentExpedites Reports (back orders/open orders) Preferred Qualifications Customer support experience in a wholesale redistribution environmentFamiliarity with Eclipse (AS400)/Solar (Window based) system Location: On-site | 8701 W Jefferson St. Suite 100, Tolleson, Arizona 85353