Customer Service Representative I

About the Role

Full-Time, Non-Exempt position with regular shift from 1:00PM – 10:00PM (Training will be 9:00AM – 6:00PM for the first weeks). Weekend availability is required for one weekend day per week.

Essential Duties and Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Qualifications and Requirements

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.
• Bilingual English/Spanish is a plus.

Education

• High School Diploma or equivalent.
• Pharmacy Technician Certification is a plus.

Physical Demands

Requires sitting, standing, and occasional light lifting.

Benefits

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.