Customer Service Representative I

Responsibilities

• Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Make changes to or cancel orders/backorders as necessary.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Call customers when necessary to advise shipments delay and/or information necessary to process orders.
• Talk with customers concerning orders, returns, shipments and products.
• Follows up on orders to ensure delivery by specified dates.
• Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Initiate tracers with carriers as required.
• Makes sure that quotes are processed through the quoting process in a timely manner.
• Responsible for sending new pricing, with the correct multiplier, to all customers.
• Work closely with the Credit Department to resolve disputed credit items.
• Other duties may be assigned by Manager or Supervisor.

Education and Experience

High School diploma or general education degree (GED); or one to three years related experience and/or training, or equivalent combination of education and experience.

Travel

Job may require light travel to visit sites and a flexible schedule. Less than 25%

Computer Skills

Demonstrated proficiency with MS Excel, Word, PowerPoint and Access

Other Requirements

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
• Ability to write routine reports and correspondence.
• Ability to speak and communicate well with customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations such as in relating customers questions to catalog item variables, and pricing structures
• Time Management: the ability to organize and manage multiple priorities.
• Strong customer orientation.