Customer Service Representative I

Responsibilities

• Answer / screen / telephone calls to the appropriate person, resolve calls (orders, quotes, etc).
• Use hand tools and assist or complete modifications to products, including glazing, section width changes, insulating, etc.
• Fork truck operation.
• Respond to customer requests for information concerning order tracking, order expediting, and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability, and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather necessary information, and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Assist in unloading and loading vendor and customer vehicles.
• Monitor completion of daily customer LTL shipments, including UPS.
• Aid in inventory controls, including cycle counts, daily review of inventory levels, scrap processing, and loss prevention.
• Perform other duties as assigned.

Qualifications

• 1-3 Years Customer Service Experience, Door Industry Preferred.
• Attention to detail and problem-solving skills.
• Excellent telephone, written, and verbal communication skills, interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software, including MS Word, Excel, Access, Lotus Notes, etc.
• Basic Math Skills Required.
• Willingness to learn product and processes.