Customer Service Representative I

About the role

Mouser Electronics is an award-winning distributor of semiconductors and electronic components. The position requires successful completion of CSA and CSR Training.

Responsibilities

• Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures.
• Able to comprehend and easily maneuver through various computer programs.
• Meet or exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence.
• Provide basic product information to customers, such as part compatibility, price, availability, etc.
• Determine customer expectations and provide options for resolution to meet their needs.
• Maintain specified pricing guidelines and obtain approvals from Management for any exceptions.
• Retain current customer contacts and expand product knowledge utilizing all available resources.
• Consider the impact of decisions before execution.
• Adhere to the required daily work schedule and be flexible based on the needs of the business.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Accurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership.
• Make suggestions and pursue sales possibilities beyond customer-initiated requests.
• Increase sales and average order size by means of cross-selling, up-selling and add-on sales.
• Supports local Customer Service teams and provides support for other teams when needed.

Requirements

• High School Diploma or equivalent.

Skills

• Behavioral (80%); Written Communication (80%); Excel (80%).
• Effective communication through verbal and written skills.
• Effective listening skills.
• Ability to use, read and interpret spreadsheets, printed reports, and a dual terminal screen.
• Ability to work independently or as a part of a team.
• Ability to work under the pressure of deadlines.
• Find issues and resolve them with provided resources.
• Basic internet and web browsing familiarity.
• PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook, and other software.
• Critical thinking, strong analytical, problem solving and negotiation skills.
• Ability to adapt to changing customer circumstances and needs is a must.

Qualifications

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact HR@Mouser.com or at (817) 804-3850 for assistance with accommodation. Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years old.