Customer Service Representative I

Overview M-F 8a-4:30p, training and work at Muncie office. Responds to patient inquiries via telephone and email. Context & Purpose Scheduling sleep study appt for Muncie and Fishers Sleep Labs. Responsibilities Of Role Receive inbound patient calls, execute outbound patient calls, assigned a sleep lab(s) to be liaison, create electronic patient charts, patient packet emails/req mail Sleep lab liaison, greeting patients for sleep studies Other Requirements High School Diploma/GED. Knowledge of medical terminology and medical coding preferred. Experience with Cerner is preferred Ability to type 30+ words per minute Requires working knowledge of computers. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.