Customer Service Representative I

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We seek individuals who are compassionate, service-oriented, dedicated to supporting their team, and who strive for excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs awards points that contribute toward a biweekly financial incentive in your paycheck. The more you participate, the more you earn!

Schedule

• Monday-Friday: 7:45am-8:15pm (10/12-hour shifts)
• Saturday & Sunday: 7:45am-6:15pm
• Must work 36 hours per week; includes holidays and weekends

Training: Week 1: Tuesday-Friday 8:00am-4:30pm; Week 2: Monday-Thursday 8:00am-4:30pm

Work Location

Brownsburg/Avon Urgent Care

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• 0-3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.