Customer Service Representative I

About the role

Impact Property Solutions is searching for a Customer Service Representative I to act as the company’s voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. This position also requires excellent data entry skills and problem-solving and conflict-resolution skills.

Responsibilities

• Answer incoming calls.
• Respond to caller’s general information requests and/or inquiries.
• Take accurate customer orders and follow through with the necessary process.
• Enter floor plans, pricing, and other customer information for new and existing accounts.
• Provide timely responses to requests for information, including returning all calls as quickly as possible.
• Exceed internal and external customer expectations for quality and service.
• Assist with projects on template updates.

Requirements

• High School Diploma or GED Equivalent.
• Minimum 1-year of customer service experience required.
• Flooring Industry knowledge is a plus.
• RFMS Systems Experience is a plus.

Skills

• Excellent interpersonal and communication skills.
• Strong leadership skills.
• Excellent email and phone etiquette.
• MS Office (MS Word and Excel) and PC fluency.
• Ability to work effectively with cross-functional departments.
• Strong time management skills and ability to multi-task and prioritize work.
• Great attention to detail and problem-solving skills.

Benefits

• Competitive Health Insurance Plans.
• Vision and Dental Plan.
• Company-paid life insurance.
• Generous Paid Time Off Program.
• 401(K) / Roth plan with employer match.
• Generous PTO plus paid Holidays.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.